How to order a gown
All of our gowns are custom made; it is therefore important for us to get to know our customers and to understand their ideas and wishes. The first step to ordering is to contact us. You can call us toll free from anywhere in North America or you can e-mail us. You will find that our knowledgeable team members will happily assist you with any questions you may have. If you would to like to make changes in the design of a gown or create your own, ask for Rya, our designer, who will be happy to help you in making your dream gown come true. Once you have decided on the style of your gown you should contact us as soon as possible to make a reservation. We frequently get booked out during the main bridal season so we strongly recommend that you reserve your space ahead of time .We will ask you for a $200 deposit to secure your spot. This deposit is refundable, see our refund agreement. You can decide the date you wish to receive your dress. Please choose a date at least one month prior to your wedding to allow us to offer our complete guarantee. If your weight is stable you may receive your gown as soon as you wish. Brides who wish to lose weight or whose weight is unstable are sewn as close to the wedding date as possible, still arriving one month prior to the wedding date. We will take your measurements as close to the starting date of the production as possible. Are we able to make a custom made gown that fits perfectly without any fittings? Yes!! And this is how we do it: We set up a telephone appointment and guide you through approximately 30 measurements. We then adjust one of our mannequins to your measurements, adding a bra or and padding or whatever is necessary to make the mannequin exactly identical to your body. It is basically as if we were sewing it on your body, with the advantage of not having to stick pins into you. As the date when we should commence your gown approaches we will set up an appointment to take your measurements over the telephone. How we take the measurements.We prefer to take the measurements with you over the phone. This is the safest way since you will be guided by one of our experienced tailors. Since we take many more measurements and have our own way of taking them we prefer this over you going to a tailor to have your measurements taken. The measuring session over the telephone will take around one to two hours. We will take approximately 40 measurements, depending on the style of your gown. For the measurements, you will need the following items:
If you are interested in seeing the measurements we will be taking, you can have a look our measurement sheet. We also offer you a step by step measuring guide, and although it explains it all quite clearly we would still not recommend anyone undertaking it without our help. Payment options and depositsTo reserve your spot we will need to receive a $200 refundable deposit . We will need to receive the rest of the 50% deposit in order to start your gown. The $200 space reservation fee will be calculated into your 50% deposit. Once your gown is completed we will need to receive the full balance. Practically speaking it is advisable to send off your remaining balance while we are working on your gown. This way it will arrive in time and we can send off your gown without having to wait for your balance. We will not send any gowns without having received the full balance. If you desire the have an alternate payment plan such as paying a certain amount every month until your gown is ready, or any other plan that suits your needs, we will be happy to accommodate you. We offer several ways of sending deposits. You can either send use a certified check or money order, we also accept personal checks (only use this method if there is enough time for your check to clear). You can also send us money via credit card. We do not take your credit card over the phone. We choose PayPal as our way of accepting credit cards. It is safer for the customer and it is very reliable for us. To make payments using PayPal click the link below. and you will be guided thought the process. All our prices are in US$, shipping not included. Important!!! Please contact us before you send off any deposit to make sure that we still have availability. Always indicate your name, address, tel. # and wedding date with any deposit that you are sending. Refund policy on depositsYou will find that most bridal companies do not offer any refund on deposits. We understand that life can bring unexpected changes. That's why we decided to offer refunds on most deposits. Here are the rules: A full refund will be given if you inform us of the cancellation before we have begun your gown. If we have already taken your measurements, we will minus $200 off your deposit. In case we had to acquire special material to meet your wishes we will minus the cost of these materials. If the gown has already been made or is in progress we do not offer any refund. Our satisfaction guarantyWe guarantee the fit, quality and beauty of our gowns. If for any reason you are dissatisfied you may send the gown back at our expense and we will either make alterations, or make you a new one. Around 95% of our gowns fit perfectly and require no alterations. It is very unlikely that there will be a problem but in that case please contact us immediately and we will discuss the procedure with you. If you are in need of some very small alterations, we may decide to pay the bill for the local tailor of your choice We will not pay for any changes done to your gown if you fail to inform us prior to the work being done. If your gown needs major work or has to be redone, we will have you send the dress back to us at our expense and we will figure out the problem and correct it. Liability and privacy informationFairy Fashion will only be liable for the cost of the garment ordered. Fairy Fashion does not share any information about our customers with other companies or individuals.
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